To: Production Manager

As a homeowner in the Shadowridge Greens sub-division I wanted to let you know how impressed I was with your roofing crew. The total operations was impressive from start to finish, from the tearing out of the old roofs to the cleanup.

You should be commended for putting together such a crew. This kind of dedication, craftsmanship, and loyalty is rare in todays world.

Delfino G. Saenz